Understanding Detox Reactions: What to Say When a Client Gets Worse Before Better
At some point, a client will text you a few days after their treatment and say:
“My scalp is more itchy than before. Is something wrong?”
“I think I’m having a reaction…”
“It felt great at first, but now I’m shedding more hair.”
And your stomach may drop—because you care. But here’s what you need to know:
Not every reaction is a bad one.
Sometimes, it’s a detox.
What Is a Detox Reaction?
In holistic work, when the body is invited to release buildup, inflammation, and stored tension, it can respond temporarily with:
Itching
Flaking
Mild breakouts
Shedding
Sensitivity or emotional reactivity
This is especially common after:
Enzymatic exfoliation
Lymphatic drainage
First-time detox masks or oil blends
Switching to cleaner, non-stripping products
The body is recalibrating.
The skin is communicating.
The scalp is clearing space.
How to Respond with Confidence
Never downplay a client’s experience. Instead, meet it with both compassion and education:
Try saying:
“This can be part of your healing process. Your scalp is releasing what it’s been holding.”
“Let’s monitor how long it lasts and support your system gently while it clears.”
“This is temporary—but it’s important we listen to your body.”
You can also adjust their next treatment to include:
Cooling or anti-inflammatory herbs
A shorter exfoliation window
More hydrating or restorative oils
Soothing rinses (like chamomile or oat)
Your job is not to avoid all reactions. Your job is to guide your client through them.
When It’s NOT a Detox
Always rule out:
Allergies (especially to essential oils or new actives)
Overuse of enzymes or acids
Product residue or poor rinsing
A need for medical referral (especially with infection, bleeding, or extreme discomfort)
Homework for This Week
Prepare a short script or go-to explanation for detox reactions. Practice saying it aloud so it becomes second nature.
“How we communicate through a detox moment is often the difference between a returning client—and a lost one.”
You’re not just offering scalp therapy. You’re offering education, support, and partnership.
With calm clarity,
Rebecca Oazem
Certified Holistic Trichologist, Naturopathic Practitioner, Creator of the PRANA Ritual Method™ & Founder of Aware by PRANA™
